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  • Can I pay for my account using Paypal?
    Adding Credit using Paypal Adding credit to your account is easy.  As well as using a credit card you can also use  Paypal to add credit ...
  • Call Forwarding and Inbound Trunking
    Call Forwarding and Inbound Trunking Content Terms Setup Call forwarding After Hours Voicemail Inbound Trunking Control your incoming call flow when you’re away or busy with a permanent call forward. Use time ...
  • Call Queuing
    Call Queuing Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptionist functions where incoming ...
  • Caller ID and Rejection Options
    Caller ID and Call Rejection Options This feature helps you identify your Inbound caller’s CLI and set any call rejection options. Quick Guide Log into https://now.tel2.co.uk > select the ...
  • Call Screening
    Call Screening Options We all like a little control over who we take calls from right? We’re used to this on our mobile phones, and call ...
  • Call Pickup
    Call Pickup The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account. Call pickup ...
  • Caller ID (CLI) and Call Privacy
    Caller ID (CLI) and Call Privacy By using our Cloud PBX you have the option to show, block or showcase your business main number when making ...
  • Call Recording
    Call Recording On our CloudPBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements made ...
  • Call Transfers
    Call Transfers By using call transfer you can easily transfer your current caller to another person.Dial #0 for an attended transfer – this is where you can announce ...
  • Caller Tunes and Hold Music
    Caller Tunes and Hold Music Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Setting up caller tunes and hold music creates a personable ...
  • Caller Name Display
    Caller Name Display Using caller name display you can present your user name when you dial another person. This is particular handy when dialing other extensions in your ...
  • Cloud PBX Numbers Settings
    Cloud PBX numbers settings As the name suggest Line Number Select is the key admin tool for accessing individual numbers on your account. Additionally you can use ...
  • Changing your Account Plan
    Manage your Account Plan Location: CloudPBX > Account > Manage Plans  Summary:  Manage your monthly plans Detail: With in the CloudPBX Portal you are able to manage your own plan, plus add additional add-ons ...
  • Call Flow Priority
    Call Flow Priority Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden your preferred feature. For example you can’t ...
  • Call Parking
    Call Parking Call parking is a feature that allows a person to put a call on hold at one phone and continue the conversation from another phone.Whilst ...
  • Can I use my existing phone with Tel2?
    As a SIP or VoIP service provider you will require an IP telephone handset to make calls on the Tel2 network.  Commonly used handsets are those ...
  • Can I run my alarm systems across YourCloudPBX?
    No. While you may be able to get your alarm system working over our VOIP platforms we do not recommend this and recommend an IP based ...
  • Can I use the Tel2 Cloud PBX if my on-premise PBX fails?
    Can I use the Tel2 Cloud PBX  if my on-premise PBX fails? Yes, absolutely. Location: CloudPBX > select number > Inbound Calls Summary: Setting up a second layer of redundancy on ...
  • Cisco SPA Phones – Manual Configuration
    Cisco SPA Phones– Manual Configuration This knowledge base applies to phone admin manually configuring any of the Cisco SPA family of phones. Quick Guide to Cisco SPA Step One: ...
  • Call Initiation Web Service API
    Call Initiation Web Service Tel2 offers customers a way to setup a phone call using a secure web service query.  This can be very useful for ...
  • Configuring the Zoiper Smartphone App to work with Tel2
    If you are having issues using our Tel2 Smartphone Apps on your Apple iPhone or Android based phone then there is an alternative Phone Application ...