Inbound Calls: Shared Line Call Appearance Answer: SHARED LINE FEATURE
The Tel2 Shared Line service enables you to have up to 6 devices or phones registered against a single Tel2 number at the ...
Inbound Calls: Call Forwarding and Inbound Trunking Answer:
Call Forwarding and Inbound Trunking
Content
Terms
Setup Call forwarding
After Hours Voicemail
Inbound Trunking
Control your incoming call flow when you’re away or busy with a permanent call forward. Use time ...
Outbound Calls: Outbound Trunking Answer:
Outbound Trunking
Outbound trunking is a feature that allows you to present other direct dial-in (DDI) numbers as Caller ID on your registered trunk relieving phone ...
Advanced Features: Call Recording Answer:
Call Recording
On our CloudPBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements made ...
Technical Questions: Problems with DTMF (Pressing digits during a call) Answer:
Problems with DTMF (Pressing digits during a call)
If you are reporting that your IVR is intermittently failing when pressing the menu selections of your Auto ...
Cloud PBX Features: List of Cloud PBX Features Answer:
List of Cloud PBX Features
All Cloud PBX customers are licensed to use ALL these features (and more) regardless of which plan or bundle you select. This is ...
Technical Questions: Can I use my existing phone with Tel2? Answer:
As a SIP or VoIP service provider you will require an IP telephone handset to make calls on the Tel2 network. Commonly used handsets are those ...
Technical Questions: Why can’t I register my VoIP device? Answer:
Why can’t I register my VoIP device?
Firewalls and Interfering routers are the most common cause of SIP registration failure with your VoIP device where the firewall/router ...
Technical Questions: Bogus or Spam incoming calls Answer:
Bogus or Spam incoming calls
If you’re experiencing spam or phantom incoming calls that appear as “blocked” or CLIs such as 100 you are probably the victim ...
Tel2 Applications: Tel2 Softphone Applications Answer:
Tel2 Free Apps for iPhone Android, MAC and PC
Tel2's free VoIP softphone apps for iPhone, Android are free to install and is a great addition to your business ...
Device Provisioning: Polycom VVX IP Phones – Manual Configuration Answer:
Polycom VVX IP Phones – Manual Configuration
Customise the following features on your Polycom VVX handsets.
Manually Configuration
Changing the Handset label
Extension dialling
Handset Volume
Upgrading Firmware
Presence and BLF (Busy Lamp field)
VVX ...
Support: How do I get an answer to a support query with Tel2? Answer: Step 1: Search our Knowledge Base/FAQ Site
Before you log a ticket or call us we advise you search our FAQ site at http://faq.tel2.co.uk to see if ...
Support: How do I connect to Tel2 and make phone calls? Answer: Tel2 is an Internet delivered phone service. We do not supply traditional phone lines to your home like BT. You will need a broadband internet ...
